Having Trouble Accessing Our Shop?
If you’re seeing an error such as “This site can’t be reached,” “Connection closed,”
or a security/SSL error when accessing our shop, your internet connection or network
may be having difficulty reaching the site.
Our technical team is currently investigating these reports. In the meantime, please try the quick solutions below.
Need Access Right Away?
Please try switching from your current Wi-Fi connection to
mobile data or a mobile hotspot.
You can also try:
- Another Wi-Fi network
- A VPN, if you already use one
- Restarting your modem/router
Using a work or office network?
Some company networks have firewalls, web filters, or other security settings that may prevent
certain websites from loading. If you’re currently connected to your workplace or office network,
please try using your personal mobile data, a mobile hotspot, or another network instead.
If the website works using another connection, you can continue using that connection temporarily
while we investigate the issue.
Help Us Investigate the Issue
If you’re comfortable using your computer’s Command Prompt or Terminal, you can send us a few
connection test results. These results help our technical team identify where the connection may be failing.
Simply run the commands below, copy the results or take screenshots, and email them to
support@reliabletrading.com.
Windows Users
Open Command Prompt:
- Press Windows + R
- Type cmd
- Press Enter
Run the following commands one at a time:
Wait for each command to finish, then copy the results or take a screenshot.
Mac Users
Open Terminal:
- Press Command + Space
- Type Terminal
- Press Enter
Run the following commands one at a time:
Wait for each command to finish, then copy the results or take a screenshot.
Send the Results to Our Support Team
Please include:
- The command results or screenshots
- The name of your internet provider (ISP)
- The exact webpage you were trying to access
- A screenshot of the error message
- Whether you’re using a home, work, or office network
- Whether the website works using mobile data or a mobile hotspot
- Whether it works using another Wi-Fi connection
- Whether it works using a VPN, if available
You do not need to understand the technical results. Simply send the information to
support@reliabletrading.com and our team will review it for you.
We’re Working on It
Our technical team and hosting provider are actively investigating these connection issues.
In some cases, the website itself may be working normally while a particular internet provider,
network route, company firewall, or network security system has difficulty connecting to it.
Thank you for helping us investigate and resolve the issue.